Privacy Policy

Vayro Technologies Pvt. Ltd. ("Vayro", "we", "us", or "our") operates the vayro.co.in website and mobile applications. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. This policy is compliant with the Digital Personal Data Protection (DPDP) Act, 2023 of India.

1. Information We Collect

Personal Information You Provide

• Full name
• WhatsApp phone number (used for account creation and communication)
• Email address (optional, for receipts and notifications)
• Delivery addresses
• Payment information (processed securely by payment gateway partners)

Information Collected Automatically

• Device information (browser type, operating system)
• IP address and approximate location
• Usage data (pages visited, time spent, features used)
• Order history and service booking records
• Cookies and similar tracking technologies

2. How We Use Your Information

• To process and deliver your orders
• To verify your identity via WhatsApp OTP
• To send order updates, delivery notifications, and booking confirmations via WhatsApp
• To process payments and refunds
• To connect you with service providers (Pandit Ji, catering, etc.)
• To improve our platform, services, and user experience
• To respond to your inquiries and support requests
• To prevent fraud and ensure platform security
• To comply with legal obligations

3. WhatsApp Communication

WhatsApp is our primary communication channel. By creating an account on Vayro, you consent to receiving the following messages on your registered WhatsApp number:

• OTP messages — For account verification and secure login
• Order updates — Confirmation, dispatch, delivery status
• Service notifications — Booking confirmations, reminders, provider details
• Support messages — Responses to your inquiries
• Promotional messages — Offers and deals (you can opt out)

You can manage your notification preferences in your account settings. Critical messages (OTP, order status) cannot be disabled for security and service delivery purposes.

4. Data Storage & Security

Your data is stored on secure servers located in India. We implement industry-standard security measures including:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive information
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Secure payment processing through PCI-DSS compliant partners

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. You can request deletion of your data at any time.

5. Third-party Services

We work with trusted third-party service providers for:

• Payment processing — Razorpay (PCI-DSS Level 1 compliant)
• Communication — WhatsApp Business API
• Analytics — Google Analytics (anonymised data)
• Cloud hosting — Secure Indian data centres
• Email delivery — For receipts and notifications

These providers have their own privacy policies and are contractually obligated to protect your data. We do not sell your personal information to any third party.

6. Cookies & Analytics

We use cookies and similar technologies to:

• Keep you logged in across sessions
• Remember your preferences (language, delivery address)
• Understand how you use our platform to improve it
• Detect and prevent fraudulent activity

You can control cookies through your browser settings. Disabling cookies may affect some features of our platform.

7. Your Rights (Under DPDP Act 2023)

As a data principal under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access — Request a summary of your personal data we hold
• Correction — Update or correct inaccurate information
• Erasure — Request deletion of your data (subject to legal obligations)
• Grievance redressal — File a complaint regarding data processing
• Nominate — Designate a person to exercise your rights on your behalf

To exercise any of these rights, contact us via WhatsApp at +91 93807 59672 or email support@vayro.co.in. We will respond within 30 days.

8. Children's Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via WhatsApp notification or a prominent notice on our platform. The "Last updated" date at the top indicates when this policy was last revised. Your continued use of Vayro after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us: